Our Privacy Policy

Effective Date: 1 September 2025

Fusion Virtual Assistance (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fusionva.com.au, engage our services, or interact with us in any way.

1. Information We Collect

We may collect the following types of personal information:

• Contact information (name, email address, phone number, business name)

• Billing and payment details (for invoicing purposes)

• Business information (to deliver our services)

• Technical data (IP address, browser type, pages visited, cookies, analytics)

We only collect information that is reasonably necessary to provide our services to you.

2. How We Use Your Information

We use the information we collect to:

• Provide and deliver our services to you

• Respond to enquiries and provide customer support

• Process payments and send invoices

• Improve our website, services, and communications

• Send updates, marketing materials, or newsletters (only if you’ve subscribed — you can unsubscribe at any time)

• Comply with legal obligations

3. How We Share Your Information

We do not sell or rent your personal information. We may share information with trusted third parties only when necessary, such as:

• Service providers and subcontractors who assist in delivering our services

• Payment processors and accounting platforms

• Legal or regulatory authorities, if required by law

All third parties we engage are expected to respect the confidentiality of your information.

4. Data Security

We take reasonable measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Analytics

Our website may use cookies and similar technologies to improve your browsing experience and to analyse site traffic. You can disable cookies in your browser settings, but this may affect site functionality.

6. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request corrections if your information is inaccurate or outdated

• Withdraw consent for marketing communications at any time

• Request deletion of your personal data (subject to record-keeping obligations)

To exercise these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.”

9. Contact Us

If you have questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

Fusion Virtual Assistance
info@fusionva.com.au
0425 882 855