Website Maintenance Terms & Conditions
Effective Date: 1 September 2025
These Terms & Conditions (“Terms”) outline the agreement between Fusion Virtual Assistance (“we”, “our”, “us”) and the client (“you”, “your”) for the provision of website maintenance services under our available care plans: Basic, Pro, and Elite. By subscribing to any plan or engaging our services, you agree to the following:
1. Services Included
Each package includes the specific services listed on our Website Maintenance page. Services outside of your chosen plan (e.g., additional design work, custom development, or marketing support) are considered out of scope and will be quoted separately at $55 per hour or at a fixed project rate.
2. Payment & Billing
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All maintenance plans are billed in advance on a monthly basis.
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Payment is required before services commence or renew.
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If payment is not received by the due date, services may be paused until the account is settled.
3. Late Payments
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A late fee of $30 will be applied to overdue invoices.
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Additionally, a 2% compounding interest per month will be applied to outstanding balances.
4. Revisions & Additional Requests
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Your plan covers the services and limits specified (e.g., number of updates, backups, security scans, or support hours).
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Additional revisions, scope changes, or requests beyond what is included will be billed separately at $55 per hour or part thereof.
5. Client Responsibilities
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You must provide us with correct login credentials and access details to perform maintenance.
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You are responsible for supplying any updated content, files, or instructions relevant to your website.
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Fusion Virtual Assistance is not responsible for issues caused by third-party providers (e.g., hosting, domain registrars, email services).
6. Updates & Backups
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Updates and backups will be carried out according to your chosen plan.
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While we take every precaution to protect your site, we cannot guarantee that backups will always prevent data loss.
7. Security & Performance
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Security scans and performance monitoring are performed as per your package level.
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While we use industry best practices, no website is completely immune from downtime, vulnerabilities, or external attacks.
8. Liability
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Fusion Virtual Assistance will not be held liable for:
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Loss of business, income, or data as a result of website downtime, hosting outages, or third-party failures.
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Delays caused by incomplete or missing client information.
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9. Termination & Cancellation
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Plans may be cancelled by either party with 14 days’ written notice before the next billing cycle.
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No refunds will be issued for partial months of service.
10. Amendments
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Fusion Virtual Assistance reserves the right to update these Terms at any time. Clients will be notified of any significant changes.
By engaging Fusion Virtual Assistance for Website Maintenance Services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Fusion Virtual Assistance
info@fusionva.com.au
0425 882 855